If that is the case and your neighbours aren’t home either, our couriers will leave a card in your mailbox. Once you're at the locker, enter your code into the display and the parcel is yours! Check how we operate during the COVID-19 period. They're accessible day and night, so no more waiting at home for a delivery. The shopkeeper simply scans the code that is presented on the smartphone. Most DHL Lockers are accessible 24 hours a day. It is worth using delivery to our points when shopping on the Internet and when using the "Redirect a Parcel" service. Preference cookies are used to store user preferences to provide content that is customized and convenient for the users, like the language of the website or the location of the visitor. Check our info & tips and become an expert. Here’s what to do when your package hasn’t arrived. You can call the contact center on workdays from 8 AM to 7 PM and on Saturdays from 9 AM to 2 PM. In this message we also send you your PIN code necessary for picking up the shipment. Eagerly looking forward to receiving a package that never arrives can be very frustrating, to say the least. Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. Arrange parcel pickup anywhere in Germany; Order by 10:00 PM for next-day pickup; Free pickup when more than four parcels per shopping basket are franked online We never use @gmail, @yahoo or other free email services to send emails. If you've sent your parcel to a locker, we'll e-mail or text you a unique pick-up code once your parcel is safely in the locker. This offers you negotiated price savings and the opportunity to pay by monthly invoice. All rights reserved, We use cookies on our website to give you the most relevant experience by remembering your preferences from previous visits. You can pick up your shipment quickly and easily - you just enter the PIN code we send you via SMS, and your phone number. If your package was not retained in one of our distribution centres, we will continue our search to find out where things went wrong. By using our website without changing any settings, you agree to our use of cookies. Necessary cookies are absolutely essential for the website to function properly. Is e-commerce finally gaining ground in Belgium? The DHL Locker near you is the best way to send or pick up your parcel. To deliver a secure website we will no longer support this browser in the near future. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This category only includes cookies that ensures basic functionalities and security features of the website. If you don't come pick up it, it'll be returned to the sender. Please visit our Get a Quote page if you are looking for a quote on your shipment. This data is the authorisation to pick up your shipment. You then have one whole week to pick up your parcel at any time of the day. The strategic partners of DHL Parcel are Żabka, Inmedio, Relay, 1minute, Biedronka, Shell, Kaufland, ABC. Below are some indicators that can help you assess whether the received email is fraudulent. Undefined cookies are those that are being analyzed and have not been classified into a category as yet. The shipment will be waiting for you for 7 calendar days. If you don't come pick up it, it'll be returned to the sender. DHL will not accept for transportation: furniture, household goods, personal effects, used-not for resale as per DHL Terms and Conditions, Shipment Acceptability. Select your closest point, when you finalise your order at an e-shop or when you redirect the parcel to be picked up at some other location. Once the DHL courier has put your parcel in a locker, you'll receive a text or e-mail with a pickup code. What happens if I have my parcel delivered to a DHL Locker? Please note that damaged goods are usually the result of inadequate packaging. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You can select the DHL Locker machine: Choose from one of our favourable price packages and arrange a DHL Parcel courier online! You can then pick it up when it suits you within the following seven days. If you've sent your parcel to a locker, we'll e-mail or text you a unique pick-up code once your parcel is safely in the locker. Most of the time it got delayed somewhere, which you can simply check through our track-and-trace service. If not, call our contact center at 0900 222 21 20 to re-activate your code. By the way, did you know that when you ship a parcel through one of our Service Points, you get a sturdy DHL box for free? Give an alternative address to speed up delivery. This is why we make our network of pick up points available to our customers! You even have a whole week to pick up your parcel. We deliver safely and reliably. You can even log in to My DHL Parcel online and send parcels from this smart yellow wall digitally. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging. Fortunately, most packages that don’t arrive did not get lost. You select a convenient point to pick up the shipment, You can collect your shipment from the parcel machine as early as next business day after sending, Your shipment can wait for 7 calendar days from delivery to the machine. You'll get an e-mail/SMS notification about collection possibilities, when the shipment arrives at the point. By clicking “Accept”, you consent to the use of all the cookies. 2020 © DHL International GmbH. You can pick up a shipment only during the opening hours of the given shop or market, which makes you feel safe during collection. Parcel machines are located inside shops to protect you and your shipment against the rain and cold. You can send your parcel from a DHL store or leave it in a parcelstation to be sent later. Discover more packaging tips for parcels! These cookies track visitors across websites and collect information to provide customized ads. when you use the "Redirect a Parcel" service. Safely sending a parcel abroad: here’s how, Why DHL Express Breakbulk offers added value for industry. You’re visiting a Belgian DHL Express website from abroad. You are using an outdated web browser. You can get it once you use the PIN code received via SMS and your phone number. All rights reserved. If not, call our contact center at 0900 222 21 20 to re-activate your code. We will then check with our distribution centres to find out if your shipment was perhaps addressed incorrectly or if its packaging got damaged or lost. If you're quick, you'll be able to open the locker again with the same code. Be sure to always use quality cardboard boxes and avoid reusing old boxes, as old cardboard has lost some of its firmness. A DHL Locker is a yellow wall with lockers. These cookies will be stored in your browser only with your consent. It's a simple and easy way for you to send and pick up parcels yourself. If you have a question about our parcelstations, or if you have a technical issue, first take a look at the FAQs. But don’t despair just yet. With 3,000 points in the Netherlands, there's sure to be one near you.
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