CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. Carnival, for instance, has been sending cash refunds for all taxes, fees and port expenses that customers paid for cruises, even when the customer chooses the credit option. A look at California’s November ballot propositions. Endorsement: The Times endorses Hoffman, Anderson, Henderson and Han for LACCD. Two airlines will fly skiers and snowboarders to Mammoth this winter. Our customer service staff are all approved for overtime and we have trained other management employees to help as well. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. If you've cancelled in the past, did you receive a confirmation email? The company also canceled cruises aboard Carnival Radiance (an upgrade of the Carnival Victory) through Nov. 1, and Carnival Legend, through Oct. 30. Most fell into one of four estimated timelines: 30, 45, 60 or 90 days. TPG also has heard from readers who booked with cruise companies that are not offering refunds for canceled trips. The Points Guy will not sell your email. Cruise lines worldwide suspended sailings March 13 because of the spread of the coronavirus pandemic. Airport tallies show 73 cases at LAX, 20 in San Diego, 10 in San Jose. Angela Cannon spent almost $3-thousand-dollars for a cruise her family was supposed to take in late April. The result is that every one of the more than 1 million Carnival customers who had a cruise canceled are receiving some sort of refund that needs to be processed. That's $1,000 toward travel when you redeem through Chase Ultimate Rewards®. We continue to process refunds as quickly as we can. Passengers whose trips have been canceled may opt for a refund or a future cruise credit. © 1998 - 2020 Nexstar Inc. | All Rights Reserved. COVID-19 travel: Which countries can Americans visit? She understands why Carnival canceled her cruise and others, and she’s appreciative. ALL RIGHTS RESERVED. We may receive compensation when you click on links to those products. Additional resources for cruisers during the coronavirus outbreak: Featured image courtesy of Carnival Cruise Line. Angela booked her cruise through Carnival. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Cruises 5 or less days: 100% Future Cruise Credit & $300 Onboard Credit per Stateroom on next cruise if booked by 12/31/20 for a sailing departing by 12/31/22 -or- 100% Refund Effective Date: March 6, 2020 Our business hours and toll-free phone numbers from the following countries are listed below: Please note that all prices on our website are in US dollars, and travel purchases must be completed with a major credit card. *Bonus value is an estimated value calculated by TPG and not the card issuer. Get unlimited deliveries with a $0 delivery fee and reduced service fees on orders over $12 for a minimum of one year on qualifying food purchases with DashPass, DoorDash's subscription service. Los Angeles Community College District elections: Everything you need to know. Activate by 12/31/21. Starting Wednesday, visitors must test before and after arrival with three quarantine days in between. Point Reyes was unexplored territory. Carnival will honor this offer for any guests who were previously booked on these voyages and canceled their booking on or after March 6, 2020. Can the Future Cruise Credit be used for the deposit? Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. The 22 best gifts for people who love to be outside. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). TPG reader Kim Johnson, 64, of Tucson, Arizona, said Grand Circle initially offered her and a group of her friends a refund for a canceled Holland and Belgium river cruise. Here’s a look at refund timelines for major lines catering to North Americans: Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. The airline industry is promoting new studies that suggest the risk of contracting COVID-19 while flying is low. One of them lives in Pensacola. Related: The bizarre story of the last 8 cruise passengers at sea. Any unused portion will be forfeited. What issues are on the ballot in California and Los Angeles County. The FCC may only be used toward the cruise fare of one (1) booking in the same currency in which the above voyage was originally paid and cannot be used for taxes, fees & port expenses, Carnival Vacation Protection, onboard charges or gratuities. Norwegian Cruise Line says refunds are being processed 90 days after a request is made. Disney Cruise Line on Monday extended its suspension for sailings departing in April. A handful of small companies that mostly operate river cruises, including Grand Circle Cruise Line and Scenic Luxury Cruises & Tours, only will give passengers on canceled sailings a voucher for a future cruise — at least initially. Related: Norwegian CEO shares his plan for a cruising comeback, “We are working hard to help our guests,” Jonathon Fishman, a spokesperson for the parent company of Royal Caribbean and Celebrity, told TPG. A RED VENTURES COMPANY. But now, she says she would appreciate a refund. This post contains references to products from one or more of our advertisers. To get a refund or credit on a canceled cruise, look for an email from your cruise line. That’s an unprecedented number of refunds for the industry to process in a short period, and it isn’t always going smoothly. The itinerary calls for a stop in Vancouver, Canada, but Canada has closed its ports at least through July 1. That's $1,000 toward travel when you redeem through Chase Ultimate Rewards®. Carnival Cruise Line was forced to cancel cruises, and thousands of people are still waiting on refunds for those canceled vacations. While daily infections were rising in all but three states, the surge was most pronounced in the Midwest and Southwest. Americans went to the polls Tuesday under the shadow of a resurging pandemic, with an alarming increase in cases nationwide and the number of people hospitalized with COVID-19 reaching record highs in a growing number of states. The Broncos said in a statement that Elway and Ellis both have mild symptoms but are "doing well.". Carnival spokesperson Vance Gulliksen told USA TODAY that refunds are being processed as quickly as possible – but said the company is unable to "give an approximate date" as to when customers who opted for a refund will actually get their money back.
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