In order to view this page correctly, you must have a JavaScript-enabled browser and have JavaScript turned on. In case you have serious doubts about the authenticity of your purchased Sennheiser product, please contact us through one of our Contact Centers. Digitize your AV management workflow. Feel free to contact us! The counterfeits are of poor quality, or do not function at all. Sennheiser will therefore take legal action against patent and trademark as well as design patent infringements. Brand protection means customer protection. Sennheiser is working actively to combat brand and product counterfeiters. Please use our dealer finder to look for certified dealers. In this section you find a comprehensive overview of all available assets. A counterfeit product is only pretending to have been made by Sennheiser, so in purchasing it you are not acquiring the quality for which Sennheiser is noted. Digitize your AV management workflow. Cheap or damaged packaging, bizarre labelling or incorrect spelling are further indicators of product piracy. This is why we are doing all we can to protect you from counterfeits. So it may be difficult to detect a counterfeit at first glance. Update your credit card information when your preorder authorization failed. With the beginning of 2018 these security labels have undergone an update matching Sennheiser’s recent Corporate Design. You are advised to be on your guard if Sennheiser products are offered at exceptionally low prices. The materials used, the durability and the sound properties of the copy are very much inferior to Sennheiser standards. For example, the product may come with non-matching accessories or with none at all, there may be no German instruction manual or the plugs may be incompatible with standard fittings in the country of purchase. This way you can be sure as a customer that you will be getting a top-quality original article, backed up by full customer service. The most important way to ensure product authenticity is to always buy from an authorized dealer. For free and easy to use. © 2020 Sennheiser electronic GmbH & Co. KG | USA, Sennheiser Product Information / Downloads. We are working actively to live up to the quality standards we set for ourselves, and to give our customers the Sennheiser quality to which they are accustomed. Product Information 1-(877)-736-6434 Additional questions? Digital workflows for flawless daily business. If you acquire a counterfeit product online, you may find there is no recourse – as likely as not, because the brand pirates have already deleted the page where you found it. For free and easy to use. Counterfeits are immensely detrimental to the market and to the competitiveness of our industry and our company. How do I check the authenticity of my product? In order to protect you against brand imitations, here are a few practical tips which we hope you may find useful: When purchasing Sennheiser equipment, we would advise you as a matter of urgency always to go through an authorised dealer from the Sennheiser network. In conjunction with government authorities, we also organise investigations against suspect commercial outlets and production sites. We are working actively to live up to the quality standards we set for ourselves, and to give our customers the Sennheiser quality to which they are accustomed. The dealers rarely offer any guarantee, so there is no recourse for the disillusioned customer. Sennheiser protects its products with specific security labels. Granted I did buy these when they were two weeks old on display so he gave me all the packaging he still had which was the hard box and the outer cardboard. (Action Group Against Product and Brand Piracy, Registered Association). Unprofessionally packaged products are a strong indication of counterfeiting. Further down this page you can find a list of dealers on our authorised Sennheiser network. Only buy from dealers in whom you have confidence. The purchase of counterfeit products can involve various risks and disadvantages. 2020 Sennheiser Electronic GmbH & Co. KG | USA. Digital workflows for flawless daily business. Setting up a Sennheiser product is simple. Feel free to contact us! 1800 22 3632 When it comes to online auctions you have little chance of testing the credentials of a dealer. We therefore aim to publish the names of such websites in future on a Black List . Counterfeit brand products do not just exasperate customers – they also damage the Sennheiser brand and the industry as a whole, and result in the loss of jobs. For the most part, counterfeit Sennheiser products are offered for sale at internet auctions or on specially created webpages. In case you have serious doubts about the authenticity of your purchased Sennheiser product, please contact us through one of our contact centers. For the most part, counterfeit Sennheiser products are offered for sale at internet auctions or on specially created webpages. Naturally we offer no guarantees or service in connection with product imitations, nor do they come under statutory warranty. Additional questions? Get your shipping tracking number or view the shipping status, Get your serial number or activation code, Order a BackUp CD for your download purchase, Add Extended Download Service (EDS) to your order.
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