Oculus Quest order on hold. Patience. Sorry if the reason for the delay has been revealed but the closest I have seen is a component shortage which makes very little sense to be found out after launch when there was such a big preorder window. Multiple people (including me) are reporting their orders out on hold after oculus made a payment check which rejects some debit cards (both Visa and Mastercard), as well as some PayPal account. However, depending on where you are in the world and how fast you were may mean you’ll have to wait a little longer. I ordered within 20 minutes of pre orders going live. I think this type of clarification should be immediately be out for everyone. For all the latest updates on Oculus Quest 2, keep reading VRFocus. The new Oculus Quest 2 is smaller, lighter, has more power and will now be the de facto headset for the company going forward. or optimistic, meaning we can expect another delay down the road. When oculus tried completing the transaction for my Oculus Quest order my bank blocked the order seeing it as potential fraud. Oculus starts putting pre-orders on hold because of payment issues. The actual payment isn't due until they ship. If payment went into processing you should be fine. Maybe one thing you could answer is if we can expect future "1-3 week warning" emails for future batches, or if the new estimate on our order history will now serve that purpose? When you're wearing your headset: Press and hold the power button until you see a shut down menu in VR. We're as frustrated about the delays as all of you. Why can't i find a page explaining what the statuses mean? Defy reality with Oculus. If we tried to pull the funds and were unsuccessful, YOU DO NOT LOSE YOUR PLACE IN THE QUEUE. If you continue to use this site we will assume that you are happy with it. Yes, I sincerely apologize for my initial comment on the 1-3 weeks email. A month delay isn't going to kill anyone. If you updated any of your order information, whether that be shipping or payment, your order will be placed on hold as there are a number of checks on the new information that must be completed before the hold … This said, if your payment fails, your order is skipped for the current batch as we must proceed with the successful orders. Pre-orders launched the same day at select retail locations as well as Oculus.com, with shipments beginning 13th October. If you updated any of your order information, whether that be shipping or payment, your order will be placed on hold as there are a number of checks on the new information that must be completed before the hold … Our VR headsets redefine digital gaming & entertainment. Please email this out to all purchasing customers. All the rest are during October apart from Germany and South Korea where pre-orders are unavailable. I know shit happens, that's life, I can move on. **, Press J to jump to the feed. For christs sake, they simply cant do anything right apparently.... Or, if people cancel, because this doesn't not go out in an email. Order on hold because of payment method :( Hi all I just recently got an email about my order for my rift s being put on hold because of my payment method and straight away i … Truth. Now depending on there will be various avenues to pre-order the new headset, the main one being the Oculus website. This seems like too much information for an email unless you're fairly actively following the current pre-order Rift situation. I have similar issue. If there is general confusion about anything above, I will work to clear that up. Log in sign up. I'm sure there are tons of people who are excited for the Rift but don't follow it as actively as people on here, so why would they just send an email to someone about all these problems they were unaware of? Thanks for hanging in there with us. I’m just wondering is it on its way. When I updated my info the Accenture again charged me for 49EUR, but this time the payment went into processing. Click Cancel Order. Our VR headsets redefine digital gaming & entertainment. Yeah not so excited. After reviewing the payment failures, a LARGE number of them are due to insufficient funds or blocks enabled by the banking institution tied to the payment instrument. It took about two days when that happened to me few days ago. Never heard of anyone else trying that. Are they worst case or most likely? A Brand In Your Hand: AR’s Marketing Potential In The Covid…, NVIDIA Geforce RTX Spec Comparison; 30 Series vs 20 Series, Medal of Honor: Above and Beyond Story Trailer Released, The Free Oculus Quest Experiences You Should Introduce To VR…, HP Reverb G2 & Rivals Specification Comparison. Don’t what that means exactly. If your payment fails for any reason, your order will be placed on a payment hold. It sucks being bumped from April to early June. For example, instead of having a separate Oculus Code of Conduct, we have adopted Facebook’s Community Standards and a new additional VR-focused policy. Once the information is updated and the holds are released, your order will attempt to be processed in the subsequent batch for your region. Thanks for posting /u/TheTwistgibber, I can understand that it's a thankless job at times. I've posted in a number of threads, and as the information isn't cascading well, I hope this centralized post will clear up some of that confusion. Do you have any idea or maybe suggestions what should I do? Posted by 4 months ago. Now trying to solve it with their support but they are not helpful at all. Again, places like Amazon, Best Buy or Walmart may offer a quicker solution for North American customers. With some people having already gotten tracking numbers for shipments estimated for next week, I'm inclined to think they err on the side of caution here. Whoops! Order Processing. My order is on hold. oculus quest 2. all-in-one vr. Let’s get you back home. It was Processing shipping the. What does this even mean? This will allow us to continue to take the unique considerations of VR into account while offering a more consistent way to report bad behavior, hold people accountable, and help create a more welcoming environment across our platforms. If it fails again, the same process applies. Please make sure that you have sufficient funds available on either your credit card or PayPal, and reach out to the associated banking institution to make sure that there are no special fraud holds or other reasons why they may block the payment. Looking for another solution. On the shut down menu, select Power off. Each region does not ship every day as it is dependent on having stock in the warehouse. But usually they won’t charge until the unit ships. Yes. upgrade your vr I don't think it was the issue you spoke of that caused the issue, but it helped with the solution so thanks. The road to consumer VR has been long, but it is worth the wait. Learn more about Quest 2, our most advanced all-in-one VR system yet. Subscribe now for a weekly roundup of the latest industry news, trends, & updates! r/oculus: **The Oculus subreddit, a place for Oculus fans to discuss VR. If you have any trouble with the steps above, you can contact Oculus Support to cancel your order. At the entry price of £299/$299, it’s not surprising, even with the need for a Facebook account. If we have either already tried to pull the funds and were unsuccessful, or we authorized the full amount on your payment instrument and you are in processing, IGNORE YOUR SHIPPING ESTIMATE ON YOUR ORDER HISTORY. I just hope that I won't be getting another email mid May where Oculus says, "... yeah, about that June 6th shipping window... ". Press question mark to learn the rest of the keyboard shortcuts. I am more concerned that the estimate is just a placeholder, and while Oculus will do their best to get us our unit for that timeframe, it's the luck of the draw if you will actually get your unit by then. and update my payment details for the Oculus store to retry (I switched to Paypal and then back to Credit Card). oculus rift s. pc vr gaming. Question/Support Multiple people (including me) are reporting their orders out on hold after oculus made a payment check which rejects some debit cards (both Visa and Mastercard), as well as some PayPal account. After clearing up the case with my bank everything should now be ok. How reliable would you say these new estimates are? Two models are available, differentiated by storage size, the 64GB version for £299/$399 whilst the 256GB version retails for £399/$399. If Your Order Has Already Been Charged. Hopefully it works. Order Processing. If Your Order Has Already Been Charged. If you have any trouble with the steps above, you can contact Oculus Support to cancel your order. NerveGear. Press question mark to learn the rest of the keyboard shortcuts. This is making me nervous. If you haven't checked your email, do it to make sure you'll get your order. It looks like you are lost. Retailers like Currys, Amazon and OverclockersUK still have the original release date at the moment. Press question mark to learn the rest of the keyboard shortcuts. I'm confused I thought it took the money when you pre-ordered it. There was no intentional deception, and when I found out, I was heartbroken. If you want to get involved, click one of these buttons! If Oculus was shipping like gangbusters I would have hope, but today there has been no reports of movement by any redditors. We use cookies to ensure that we give you the best experience on our website. ** Press J to jump to the feed. If you ordered a product from the Oculus site and your payment method has been successfully charged, the order can no longer be canceled. 5. User account menu. Defy reality with Oculus. New comments cannot be posted and votes cannot be cast, **The Oculus subreddit, a place for Oculus fans to discuss VR. That I promise. These can lead to delays as this will result in your order being placed on a payment hold. For those that are upset, I can empathize, and while I can ask for more patience, I know that is a tall order. I got a charge from "Accenture" for 49EUR, even though I ordered Quest 2 + Elite Strap (398EUR total). The more we're provided, the calmer people become. Personally, I haven't had any payment at all. **, Press J to jump to the feed. Hehe. I got it to work by adding a balance to PayPal then telling support, This happened when I pre-ordered Rift S, I just had to tell my bank to allow it and then tell Oculus they could try again. I solved it, and have helped many others, by avoiding bank-facebook interaction and making a bank transfer to PayPal, then paying with PayPal without linked debit. Oculus starts putting pre-orders on hold because of payment issues. Might be worth looking into that also as I know in the past I have had to contact the bank and retry the payment a little while later. Click Cancel Order. I've been in contact with support and other users with similar issues to no success. That does increase for the 256GB version with a three-week wait until 3rd November. As there is quite a bit of confusion swirling around, I want to make sure that we clarify a few things about failed payment, order processing and shipping estimates in a single location. If payment isn't verified before release, orders will be canceled. Question/Support Multiple people (including me) are reporting their orders out on hold after oculus made a payment check which rejects some debit cards (both Visa and Mastercard), as well as some PayPal account. The issue often tends to be banks putting holds on larger online purchases as a fraud prevention until the buyer confirms it with the bank. Order on hold because of payment method :((Close. It’s a similar scenario for the official accessories like the Elite Strap or the Elite Strap with Battery and Carry Case, both options exceeding a two-week wait. I would highly suggest informing customers right now of the situation you just provided us as many people are in the process of jumping ship. A keen gamer since the days of the Sinclair ZX Spectrum, Peter enjoys covering all aspects of the technology; from the latest consumer hardware to enterprise use cases. Pre-ordered the Quest 2 on the official site here in Poland on Thursday and my order got cancelled within 5 minutes, the pre-authorization got ok, so it is very strange.
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