Tell us more about yourself – these optional questions can help us get into your building faster. Check the video cable to make sure it is not loose. If that does not help, most likely you’ll need to upgrade your video card to a newer one. If both options above fail, and your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help. If you have checked all of the above, most likely the TV is at fault. Check another source to see if the same issue happens. Check the source to make sure your cables are connected to the correct source. If they do then most likely it’s the TV and you will need to contact Sceptre’s Technical Support Group for help. Reply. Monitor is not on. Red, gree, blue, red, and white cables are YPbPr). Check that your TV is set to the correct input. Connect the previously known working monitor on the computer and make sure the video resolution conforms to the resolution supported by the LCD’s native resolution. Try a new set of cables to see if it makes any difference. 4. If they do not then most likely it is the cable or satellite box, please check with your service provider for further help. The TV’s remote sensor is also housed in the same place as the power indicator light. If the TV turns off even with video and audio showing on the TV screen, please contact Sceptre’s Technical Support Group for help. Thanks again for sending us this information. If you are outside 30 days of return period please read the following. Ensure that the power sources for all your devices (TV, digital box, VCR, etc.) Message us on social media for help: Twitter Facebook Mon – Fri 9am-5pm Weekends & Holidays: 9am-5pm. USB, YSBPR HDMI,etc. Try the remote to see if it works. If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver’s settings. Here’s how you would fix a black or blank screen on your TV. Check if the video cable wire is loose. YOU ARE NOW SUBSCRIBED TO OUR NEWSLETTER! *As long as these boxes are not from Shaw or OCAP we are able to reprogram them. Give us a call: 604 642 6688 Mon – Fri: 7am – 11pm Weekends & Holidays: 8am – 10pm. Our Customer Service agent will let you know. Try the source of the video with another TV if possible. Just wondering if you get any response when you press the "TV" button on the remote. Check the LED indicator light to see if it is lit. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie. If that doesn’t fix it. Ensure that the power sources for all your devices (TV, digital box, VCR, etc.) Most LCDs have a refresh tolerance of 60hz, please make sure the refresh rate is also 60hz. © 2020 iFixit — Licensed under Creative Commons — Privacy — Remove the batteries out of the remote for 30 minutes. St stevie824 Feb 07, 2014. i got a sceptre tv for christmas and now its not working and i cant get though customer service. Check your AC adapter to see if its own LED indicator is lit. What is the make and model number of the TV. Check other sources to see if they give you the same problem. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes. Accessibility. allensparalaw. Use a 100% cotton cloth or micro-fiber cloth for cleaning. You have turned on closed captioning and are using TEXT1 – TEXT4. The power supply must be working as the logo and blue screen and message are appearing. Novus isn’t in your building? But please keep it family friendly! Make sure that your flash drive is formatted in FAT16 format. The TV has an AUTO VOLUME LEVEL function that can combat this type of effect. Learn what you can do when your TV screen is black or blank, but your TV is turned on. We'll have you buzzing people into your front door in a jiffy, we just need you to fill in some important information below. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes. We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. The tv does not have sound or picture. Try turning the TV off, unplugging the power for 10 minutes then plugging it back in. Does the power indicator light change colour when you go to turn the TV on? Send us your feedback. If that doesn’t fix it, Check that your TV is set to the correct input. If it does not work then it tells you the problem lies with the device. 2 Votes. Try the "Source" button to cycle thru all your inputs. Digital terminal listed above is not subject to any lease or rental agreement, and is being re-programmed at my request. Check with another channel to see if sound is coming through. If that doesn’t fix it. Email customerservice@novusnow.ca or use our online form. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective. Learn what you can do when your TV screen is black or blank, but your TV is turned on. Try updating your video card’s drivers as well. Pick up your remote and hit the Input or TV/Video button to see if there’s a signal coming from another source connected to your TV, such as a Blu-ray player or game console. It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. 2. Make sure the TV source is selected correctly corresponding to the cable you used for providing the TV with audio / video (ie. If it does not work then it tells you the problem lies with the device. Find out if you're with us. If you are using ANTENNA:AIR as your source, make sure your signal is strong. Motorola DCX 3400 Motorola DCX 3200 P1 Motorola DCX 3200 P2* Motorola DCX 3200 P3* Motorola DCX 3501* Motorola DCX 3510* Motorola DCT 700 Motorola DCT 2000 Motorola DCT 2500 Motorola DCT 3080 Motorola DCT 3416 Motorola DCT 5100 Motorola DCT 6200 Motorola DCT 6208 Motorola DCT 6412 Motorola DCT 6416 Pace TDC 775 DPace TDC 776 DPace TDC 758 DPace TDC 777 DPVR Expander. The model is X-322BV-HD. Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet. Comments are anonymous, so say what you want. this sucks. copyright© 2020 SCEPTRE Inc. All rights reserved. Try another source with another device to see if there’s sound on the other source. Just let us know your address and we’ll add you to our wish list. If the problem does not go away, check your AV device, maybe your cable or satellite box is sending that signal. I was wondering if it was the power supply or the mainboard which is causing the problem. Browse our articles for quick how-tos and helpful explainers. Have a peculiar problem with my LG flat screen TV. Check if the video cable itself is bad. Make sure that the files are of the supported type on the USB (JPEG or MP3s only). I confirm that the information provided is correct, the name above is the rightful owner of the digital terminal with the serial number above. We're taking over Vancouver, Burnaby, Surrey, Richmond, & Coquitlam. If this is a AV device such as a DVD player or cable box, then signal is not valid, try changing a new set of cables or changing out the DVD player or cable box to see if those are the problem. The tv does not have sound or picture. *Product(s) specifications subject to change without notice. Change the setting to CC1 or turn off closed captioning and the box will disappear. Check if the cable is corrupt. Make sure to include your name, subject, address, email, and a brief message so we can get the right person to get in touch with you. Please make sure that function is turned on. Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. are securely connected to your devices and the outlet. SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. Turn off the TV, unplug it from the socket. Set and manage your recordings on the go with rDVR, now available for Beam TV™!
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