The hard part is to make others understand. The company's supply chain is not very reliable given all the different stages, but their customer service is responsive and will accommodate any issues similar to mine pretty well. You probably will too. The second one shows how my package is no longer in the system. I purchase a jacket for my son and sadly my fault ordered the wrong color. I will definitely order from this company again. The importance of this page is that it helps us to know what a site owner thinks about its site. I couldn't ask more from customer service. Been nearly a month and have yet to receive my order. Many seem to be legitimate Instagram users. They helped me all the way until my package went to my door! I reached out to the Serremo support team (Jamie) and got some of the best customer service I have received in awhile. Save my name, email, and website in this browser for the next time I comment. I was wrong, the materials are cheap. Further, these products usually get high reviews even on AliExpress. I am yet to receive my product (arriving today) and am hopeful that the hoodie is as good as I hope it to be! © 2020 Trustpilot, Inc. All rights reserved. Liked the hoodie from the ads so I checked out the site, wound up getting 2 colors of the hoodie and 2 jackets. Nothing about this thing is durable or ready to work in as the tacti-cool site suggests. This point is a little tricky to understand but this is what happens nowadays. We do not recommend the store but if you’ve had good experience with them, shoot us an email at newsletter@mara.company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Both times my orders have been shipped promptly. An Alexa rank higher than 0 and less than 500,000 means the site has a good amount of traffic. This hoodie is not a winter hoodie as it is porous, which for me is fine because it allows me to stay warm enough at the same time giving me air to not overheat in a warmup or hanging out. I reached out to customer service and they were very good. I will definitely buy from them again. Ordered a jacket 24 days ago and its still not here. © 2020 Trustpilot A/S. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. NO response. Third, Scammers have become professionals. I will update again if/when I receive the refund. I received my order however was not satisfied with the quality of the items I received however they had great customer service and responded to my complaint quickly by issuing an immediate refund. I feel as though fall and winter may be over before its received! Within one day my issue was resolved. Serremo.com is ranked #524,016 among millions of websites according to Alexa rank. Love their products and doing business with them! I paid $20 dollars for that one. I placed the order at the end of March and after a month my tracker had been stuck on the same stage for about 2 weeks. Understand this point clearly, when you file a complaint and they offer your refund. Not meant to be baggy so order a size up if this is what you’re looking for. And I’ve told a few of my buddies and they have also ordered multiple items and was very satisfied with their purchases. The company's supply chain is not very reliable given all the different stages, but their customer service is responsive and will accommodate any issues similar to mine pretty well. If you have an unresolved dispute with this company yo…, International Association of Better Business Bureaus. I have the Phantom Hoodie and wear it as a casual sweater. You are basically buying a tight fit long sleeve t-shirt with a hood. Mary Rose you are a gem and I thank you so much for all of your help! Further, the person is less likely to return it. I ordered a jacket for my wife and it was way to big. I knew it was shipping from China so i expected it to take time, but I reached out to them to see if it was normal. I ordered a couple of items on 10/12, received an email on 10/15 saying my order had shipped and should arrive in 5-10 days, when what really happened was they created a shipping label. They are rather small so maybe order a size bigger as usual.They are also way more flimsy than they look on the website. This is not different. The trust score of the domain name is 60 % and currently has 2 comments. Hello Thanks for a very nice hoodie jacketPicked up from postoffice yesterdayMy size XL fits very well Best regards Jani from Finland. Our work is to aware people not only about the scam sites but also about the site which has the potential to turn into a scam. It was a white, knit hoodie with the words Serremo emblazoned on the bottom right corner. This is the type of service that will keep me as a returning customer. However, I asked the company today about the delivery status of the package and customer service. Ordered 2 items before Christmas 2019. They evolved at a much higher rate than anyone else. Bit disappointed there but I'm still wearing it under an open jacket and it looks cool. © 2020 Trustpilot A/S. Delivery was a bit slow. . I sent them an email to find out where it is and told them to motivate the carrier to get it here sooner and was told to be patient. Great, prompt communication. Bought the hoodie on sale and this thing is honestly no where near the asking price. Any experience with this site or any other scam site is also welcome. I knew it was shipping from China so i expected it to take time, but I reached out to them to see if it was normal. But it will not help you. Serremo Site doesn’t have any ‘About Us’ Page. The security measures are imperative for any eCommerce site as they have to save their customer personal as well as financial information. Got the beige/sand colour and navy blue. In this case, they only carry setup and marketing costs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If an eCommerce site hides its identity then it simply means they are not working authentically. We don’t wait for people to get scammed first and then write an article. Will definitly do more business with Serrano. The fourth photo is my bank statement proving it still charged me and the last photo is an email of my order summary. The Head ware USA hat quality was subpar with the price and they shipped it completely flattened out.Shipping during this pandemic was what I expected but for overall $100 worth of items I wouldn't recommend their products based on my order. The model comes in Light Grey or Black, and both go well with just about any kind of clothing or style. BBB is here to help. Serremo is a great company I found online. Great material and very fashionable!!!!!! Really sharp, nice looking and the fit really well. On June 3rd I received my first 'your package has been shipped!' They even looked past the fact that I had totally forgotten about the refund/exchange period. First, Scammers have to send the product to the customer in order to release their money from the bank or Paypal. We will recommend our readers to ignore this website. If an eCommerce site hides its identity then it simply m… My recommendation is if you get roped in by an item from one of their ads and see other things on their site that you like, try to limit your order to 3 items so it can all ship together and you're not relying on their supply chain to manage multiple packages, or you may get frustrated. As a matter of policy, BBB does not endorse any product, service or business. This is my 2nd time ordering from Serremo. The Support is amazing!!!!!! I order a Jacket from then and paid the discount price, which seem like a deal. This is a start up, so my delivery time was poor given the COVID19 pandemic.The actual product I received was perfect thought. the clothes fit amazingly well. They set up a website, usually using shopify, go on AliExpress, find product images, and use these images to setup their website. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. My order was the wrong size, so she helped me get it sent back and exchanged for a new one. But looking at Serremo Tactical’s Instagram ads, you would find great reviews and comments from people that have allegedly purchased them. My multiple order was simply shipped as 2 separate orders. Im never recommending Serremo to anyone, i feel utterly conned by them. I can only review the order process because after nearly 3 weeks I still dont have the hoodie. And I’ve told a few of my buddies and they have also ordered multiple items and was very satisfied with their purchases. I ordered a hoodie which was delivered within the time scale indicated .unfortunately if came up small .My email requesting return details was answered extremely quickly with all the information I'd asked for.As it turns out my son decided that the hoodie fitted him perfectly so that was that no return required!.Again my email to confirm I was keeping the item was answered straight away. I reached out to Customer Service just after Christmas and received a quick email stating that it was on its way with an apology. The problem is that they never send the right product. Product reviews are poor due to the poor quality in comparison to the amount paid. My family are going to be ordering as well. I wish more places offer the customer service that I recieved here :). I’m sure they came form the same place. Due to COVID-19 Pandemic We are currently facing a slight delay to ship orders. We need to examine the basic fundamental factors of any website to know about its authenticity and reliability. I reached out to the Serremo support team (Jamie) and got some of the best customer service I have received in awhile. They are always going to lure you into their trap. With covid happening, I gave them leniency since I knew shipping was a nightmare. They are incredible high quality, comfortable, and I receive tons of compliments when I wear them.Additionally, I once had an issue where I ordered a size too large, and--without hesitation, they understood and quickly processed the return with a better size.Moreover, they are wonderful to talk to on Instagram, and always are so pleased to hear feedback. I ordered a couple of items on 10/12, received an email on 10/15 saying my order had shipped and should arrive in 5-10 days, when what really happened was they created a shipping label.
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