Her primary app, Xfinity, worked fine, for about 6 weeks, then stopped. My internet and cable provider that shall not be named was raising my monthly bill. @Benlillie16 Thanks for getting in touch. We tend to confuse an outage with technical issues with the Xfinity Box. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month, If I called you earlier I would have saved myself 10 months of grief with my previous provider. This time the Booting process can take a shorter period of time. Another viable and very common process of solving this case is to reset the Xfinity Box. Highlight the specific message and eventually click Ok on the remote. It won’t connect when on a non-xfinity network. Verify all power cords are connected and plugged into a working outlet or power strip. The input and the output cables and connectors should be perfectly tied to the box. Due to this, comparing the functionality of apps across different devices or operating systems wouldn't be relevant. It’s very easy to reboot the cable box. We all have different reasons to reboot the TV’s cable box. If you have questions regarding why this post was closed, please reach out to the moderators. I cannot get "live" channels to work on my Roku model 3920. Press J to jump to the feed. In these cases, the channel provider will need to investigate the issue in order to help resolve it. Not sure why YOU made that ASSUMPTION. It means not making a connection. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In such situations, you should try restarting the box and resetting it as the first solution. You can click on it for further details about the outage. I also run the app on my phone and at my house. Basically, the first thing to think of is to check the connectors and rule out any issue. If it’s not on, you cannot expect it to work properly. The one I got is Xfinity approved (Netgear CM1200 3.1 docsis). When the Boxes is reset, it may take longer to boot. Getting tired of paying full price for a service that's still in the beta phase that doesn't work half the time. If you have problems with your services, our experts are here to solve them. Have 4 boxes - all worked for almost a year and this week nothing. It works in my phone. By using our Services or clicking I agree, you agree to our use of cookies. Navigate to the map for any additional information in your area. To setup an Xfinity Gateway, you'll want to to first download the Xfinity xFi app by clicking here or you can download directly from the App Store or Google Play. Press question mark to learn the rest of the keyboard shortcuts. This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. Is there a red light on the Xfinity Box? Cookies help us deliver our Services. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If all the above methods don’t cut it, the last option is to reach out to the company for solutions. Welcome to the Xfinity community! Is there something else I can do? Anyway, if anyone has any advice or solutions, it would be much appreciated. What do I do when my Xfinity box says boot? There are several other solutions, but this is the most viable method. Check to ensure the outlet and the power strip is working. Twice, because the automated voice says they will text you to check, but that never happens, so I had to call again. I told her I was swapping out modems. After that, try restarting the box and see if the issue will be solved. I bought this as a gift for my wife. Hope it gets fixed soon. for the past 2 days on Roku TV. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. Maybe the box cannot work well because it’s not activated with Comcast. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. Which sucks because I don't just work from home, I teach online classes and have nearly 8,000 students worldwide. All 4 rokus work fine otherwise. Xfinity Box can get stuck with the boot message for a prolonged time. It doesn't have to be the Comcast rental gateway but you can't connect it to the neighbors Wi-Fi or a hotspot and use this. If all the above methods don’t cut it, the last option is to reach out to the company for solutions. I am connected to my home xfinity. Now it’s time to unplug the Comcast Cable TV Box from the power outlet. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. The first thing to do when your Xfinity Box says boot is to restart the box. If connecting your own modem, please click next below to continue. I can’t activate my Apple Watch series 4 I just purchased from Xfinity. Press question mark to learn the rest of the keyboard shortcuts. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. We have made changes to keep employees safe so response and call times may be longer than usual. By using our Services or clicking I agree, you agree to our use of cookies. More posts from the Comcast_Xfinity community. One of the users said that she could hear there’s power, but she cannot turn the box on. Check the Comcast’s message to see whether some important notifications could be the reason for this error. Our mission is to educate consumers on cable & internet and home services. This is frustrating the watch works as long as it's close to the phone to call and receive calls and text on the cellular only. I have spoke to 3 different chat agents (useless in my opinion), 1 phone agent (helped best she could but only ended up making ticket), 1 Reddit agent (did what they could, but hasnt responded in a day), and 1 forum agent @ComcastChrisL (actually deleted the old failed line from plan, although didn't do the trick). So, wait patiently for around 10-15 minutes. If the CR didn't place your new modem onto your account (make, model and MAC) then your old one is likely still on the account. So far all have atleast been polite and tried, but still nothing. It's been in "beta" for years. Yeah, their reps are straight up selling wireless viewing via the app, and it’s broken. Once your player starts up again, add the channel back once more. If it says HDMI 1, you should turn the TV to HDMI 1. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. thanks for the follow up. Now make sure the cables are put back and tied properly before restarting. So work is a lot, even when my internet is up and running. It's designed to ONLY work from the local network inside your home, it sounds like that's what you're having problems with and that's EXACTLY why you're having problems. I can receive and make calls but it’s not Showing it’s activated on The Xfinity mobile app. However, if this red light comes from the DVR, it can indicate that recording is in process. I can’t seem to activate my Apple Watch series 4, I have an Apple iPhone 6s it’s paired I turned off wifi on both the iPhone and the Apple Watch. If there are any outages, you will get a red symbol to indicate that. Xfinity develops their own channel (app) for the Roku platform. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it’s on the right channel. Reach out to Xfinity. @Benlillie16 Have you tried these steps, in order: 1. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. You can call them and have them verify the information they have active on your account, update it to the new modem info and you should be able to activate/provision it after that. Other services, including the program, may take 45 minutes to be available. woo. It can even take longer or forever. I have a series 1, the main reason I upgraded to series 5 was the cellular use. The connectors should not be tied loosely. o.O Thing is, the TV is fine, getting all the channels and everything so its def a modem<->xfinity handshake issue. Nothing about what HE said would imply HE'S not at his own house. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. Spend 30 minutes with xfinity support to no avail. We recently upgraded to the 600Mbps plan, so I needed to get a new modem. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. If you any more issues please reach back out.
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