It could be a problem with the water valve.You could try to get it replaced. WE NEED A CLASS ACTION LAW SUIT. On October 18, the refrigerator stopped working and I finally got an error code of 81 C. After sending an e-mail and receiving no response, and many more calls and finally speaking to A&E and Samsung customer service managers, A&E Factory told me my ticket had been cancelled. He finally looked at me and said he accidentally cut a main wire and now our refrigerator is useless.

I am not able to get the control panel to respond my pressing the suggested buttons. It was on 0. But what he told her was the service notice basically had them recaulk the box all around the icemaker.After months of our unit freezing up apx every 3 days, we have actually had about 2 months now without an incident. They sent a tech out and told my it would be free. There should be a class action lawsuit. Everything else on the fridge works. Is their another service bulletin your talking about? Where does this water go?? If you contact Samsung and insist nicely that they “accommodate” you with this repair, you may have your out of warranty ice maker problem solved as well. We paid for the extended warranty been having the problems with the ice maker we called samsung they can't find nobody in our area to come and look at our refrigerator and said if we can find someone to pay for the repairs ourself and we would get reimbursed thats not going to happen i don't trust Samsung and never buy a nother unit from Best Buy again this thing has been a big piece of junk. In short, the fan air cannot reach the coil under the ice box. Agreed. I'll just keep temporarily fixing it until a definitive fix comes out. My Samsung fridge is garbage.

http://www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html. I then removed the bottom piece of plastic forming the floor of the vent, which prevented ice forming from the bottom up, confirming the top down formation pattern.

I don't have high hopes, but I wanted to share this support article that wasn't linked when I used the Samsung site to get help/look at troubleshooting.http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=668421&modelname=RF23HTEDBSR&modelcode=RF23HTEDBSR/AAThanks for your original post. I'll never buy a Samsung refrigerator again. Also, yesterday it sounded like it was in power cool all day. Could you please share more detailed explanation/photos of your approach?

Call back. Bill B. I have a samsung french door refidgerator freezer with ice maker on the left side of the refridgerator compartment. This way I am sure all the ice will melt. It's because they are made by Electrolux! Master Samurai-Appliantology tour and tech workshop, http://www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html. There was ice still frozen to the coils, a lot of ice. The top icemaker lasts about 3 weeks before it ices over and cubes get clogged in the top and won't let them drop. I extended that tube by simply adding about 1/4 inch to the refill tube by a couple of wraps of plastic tape around the end. I talked to the owner of my local hardware store who said the ice builds up particularly when the weather is hot and humid. can't seem to find it anywhere. You can search YouTube for tutorials on this or let us know in the comments if you can’t find a good video that shows the ice maker removal. Personal customer service decision. Then it's OK for 3 weeks before it happens again. Ignore my last post. My ice maker froze shut. Mine freezes as well, it is level, temp at 0 and 38, and the dispenser door is closing all the way and is clean. This got me a month or so before freezing, but turns out even the new foam became saturated with water/freeze/water, resulting in ice forming into the vent again. May need an updated auger assembly or ice maker depending on what is installed in unit modify the drain duct near refrigerant line if it is not the updated version. I think it's been two weeks waiting though...time to follow up. There isn't any water anywhere else that I can find. Some may not need to unplug it, we did. check after a few minutes to see if the air moving inside the freezer is getting colder. I’m not happy about this issue, and I really hope it doesn’t continue to happen, as returning a refrigerator is going to be a major pain (all the doors and drawers had to be removed to fit through the front door and kitchen door, not to mention the hassle of scheduling the process and storing food in the interim).

There is no Samsung ice maker defrost mode so you will have to manually defrost the ice maker. As usual, I researched this major purchase for weeks, and drove around to just about every major appliance store and outlet in Denver to see what I could find on scratch-and-dent-deep-discount. I always followed the suggestions here to thaw it out and get it working again.However, this last time, when I was about to reinsert the thawed out ice maker, I noticed a very slow drip of water coming from the water inlet tube at the top of the ice maker housing. The refill tube at the top of ice maker barely protruded from the upper wall of the cavity. When the Samsung ice maker begins freezing up it becomes a Samsung ice maker not making ice. Well, after being vigilant with contacting samsung regarding this ongoing issue, my wife finally got a service rep. to come out. The top Ice Maker is the worst design and fails every 3 weeks when it turns into a big ball of frost and ice that will not let cubes drop, then shuts down. Midtngal... the beauty of "the code" is you don't have to empty the fridge. We had the Samsung repairman out 3 times. I did not purchase an extended warranty. I backed out as described in the bulletin. 4 things need to do is upgrade the motherboard, remove plastic lip on the lower ice maker frame, build up a gasket around incoming water fill tube, and readjust drain line. This about the worse $2,700 I have spent on an appliance. They need to stick to making TV's! Very helpful - thanks for all the info. I will continue to follow your updates. followed keypad instructions at top of post. I've followed the instructions found here to defrost it (thank you!) Also might be a bulletin.

And finally, I received a new controller board, and the new board was quite different (more chips, capacitors, etc.) The ice maker contains a design flaw - Samsung knows of the problem and has chosen to do nothi8ng to correct the problem nor compensate the customers for the problem. RF23HCEDBSR. This is a known, understood, and regretable design flaw with the icemaker on this model.
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Fewest problems and since his company doesn’t sell appliances, it should be an honest opinion. Thanks! Here's my theory after 1.5 years of trial and error. There are actually some modifications that Samsung does to the physical ice makers now to make them work as they should (there's a place in back where a hose comes loose and sprays water all over the place icing things up, there's a gap between the bottom of the ice maker housing and the fridge wall that needs to be sealed, there's a place where they install a piece of styrofoam, etc.). I've decided to talk to them and tell me what's on the table for me. The repair people in Central Florida told me that they don't even service Samsung or LG products any longer (both made in Korea).

Samsung has been doing buy backs on some models it they are not so I would make sure everything is documented and done by a Samsung authorized service center. DA41-00826A is the unpopulated part number of PCB. However, there wasn't anything we could do to stop the annoying growl, even though it wasn't that loud. Jerry. When I hold down freezer and energy saver it flashes and shows 'off' but I cannot not get menu to select manual defrost. Same problem just stopsWorking. I'm so sick of this problem. Hello all - have a new French door Samsung delivered in January and guess what. Then will see where we are in a few hours. We have an extended warranty through a third party and have been told the same that it is a defective design (so, they are obviously covering Samsung's a****). After 20 LONG months we finally got rid of our piece of junk, wood-floor-ruining Samsung French Door refrigerator/freezer. I am thinking it is not worth my time.Not sure what to do about this.

I ordered new one and it had different number but was same board (no new components): DA 92-00594B. The refer is cranking out ice like it did when it was new and no indications of icing up yet. Apparently I have the same problem with the same ice maker.

I've been fighting with it for 2 years and I'm about ready to give up. Inhireted it a year ago after buying a house. Just stays blank. I sent a link to this thread but they said that "We have thoroughly checked the information and observe no known or reported issues with the unit. I had my ice maker frozen shut yesterday. Tired of problems with ice maker. Yes Ed there  is a service bulletin.
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Samsung refrigerator RF28HDEDBSR purchased from Home Depot in College Station, Texas, on May 26, 2015, and delivered on July 25, 2015.

I have had the frig for about 3 years. There were even more reports of problems, the problem was dangerous, and their "fix" was to PAINT OVER the original settings on the dial to remove the "bedding" setting. RF23HCEDBSR - Do refrigerators only last 3 years now? my Samsung microwave died a month later, Samsung units looks great works like crap!I will never buy a Samsung Appliance again. after reviewing the service bulletin referenced above by googling the term ASC20150717001, I found the fill hose on my frig looked to be inserted way too far into the downspout.

It could be a problem with the water valve.You could try to get it replaced. WE NEED A CLASS ACTION LAW SUIT. On October 18, the refrigerator stopped working and I finally got an error code of 81 C. After sending an e-mail and receiving no response, and many more calls and finally speaking to A&E and Samsung customer service managers, A&E Factory told me my ticket had been cancelled. He finally looked at me and said he accidentally cut a main wire and now our refrigerator is useless.

I am not able to get the control panel to respond my pressing the suggested buttons. It was on 0. But what he told her was the service notice basically had them recaulk the box all around the icemaker.After months of our unit freezing up apx every 3 days, we have actually had about 2 months now without an incident. They sent a tech out and told my it would be free. There should be a class action lawsuit. Everything else on the fridge works. Is their another service bulletin your talking about? Where does this water go?? If you contact Samsung and insist nicely that they “accommodate” you with this repair, you may have your out of warranty ice maker problem solved as well. We paid for the extended warranty been having the problems with the ice maker we called samsung they can't find nobody in our area to come and look at our refrigerator and said if we can find someone to pay for the repairs ourself and we would get reimbursed thats not going to happen i don't trust Samsung and never buy a nother unit from Best Buy again this thing has been a big piece of junk. In short, the fan air cannot reach the coil under the ice box. Agreed. I'll just keep temporarily fixing it until a definitive fix comes out. My Samsung fridge is garbage.

http://www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html. I then removed the bottom piece of plastic forming the floor of the vent, which prevented ice forming from the bottom up, confirming the top down formation pattern.

I don't have high hopes, but I wanted to share this support article that wasn't linked when I used the Samsung site to get help/look at troubleshooting.http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=668421&modelname=RF23HTEDBSR&modelcode=RF23HTEDBSR/AAThanks for your original post. I'll never buy a Samsung refrigerator again. Also, yesterday it sounded like it was in power cool all day. Could you please share more detailed explanation/photos of your approach?

Call back. Bill B. I have a samsung french door refidgerator freezer with ice maker on the left side of the refridgerator compartment. This way I am sure all the ice will melt. It's because they are made by Electrolux! Master Samurai-Appliantology tour and tech workshop, http://www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html. There was ice still frozen to the coils, a lot of ice. The top icemaker lasts about 3 weeks before it ices over and cubes get clogged in the top and won't let them drop. I extended that tube by simply adding about 1/4 inch to the refill tube by a couple of wraps of plastic tape around the end. I talked to the owner of my local hardware store who said the ice builds up particularly when the weather is hot and humid. can't seem to find it anywhere. You can search YouTube for tutorials on this or let us know in the comments if you can’t find a good video that shows the ice maker removal. Personal customer service decision. Then it's OK for 3 weeks before it happens again. Ignore my last post. My ice maker froze shut. Mine freezes as well, it is level, temp at 0 and 38, and the dispenser door is closing all the way and is clean. This got me a month or so before freezing, but turns out even the new foam became saturated with water/freeze/water, resulting in ice forming into the vent again. May need an updated auger assembly or ice maker depending on what is installed in unit modify the drain duct near refrigerant line if it is not the updated version. I think it's been two weeks waiting though...time to follow up. There isn't any water anywhere else that I can find. Some may not need to unplug it, we did. check after a few minutes to see if the air moving inside the freezer is getting colder. I’m not happy about this issue, and I really hope it doesn’t continue to happen, as returning a refrigerator is going to be a major pain (all the doors and drawers had to be removed to fit through the front door and kitchen door, not to mention the hassle of scheduling the process and storing food in the interim).

There is no Samsung ice maker defrost mode so you will have to manually defrost the ice maker. As usual, I researched this major purchase for weeks, and drove around to just about every major appliance store and outlet in Denver to see what I could find on scratch-and-dent-deep-discount. I always followed the suggestions here to thaw it out and get it working again.However, this last time, when I was about to reinsert the thawed out ice maker, I noticed a very slow drip of water coming from the water inlet tube at the top of the ice maker housing. The refill tube at the top of ice maker barely protruded from the upper wall of the cavity. When the Samsung ice maker begins freezing up it becomes a Samsung ice maker not making ice. Well, after being vigilant with contacting samsung regarding this ongoing issue, my wife finally got a service rep. to come out. The top Ice Maker is the worst design and fails every 3 weeks when it turns into a big ball of frost and ice that will not let cubes drop, then shuts down. Midtngal... the beauty of "the code" is you don't have to empty the fridge. We had the Samsung repairman out 3 times. I did not purchase an extended warranty. I backed out as described in the bulletin. 4 things need to do is upgrade the motherboard, remove plastic lip on the lower ice maker frame, build up a gasket around incoming water fill tube, and readjust drain line. This about the worse $2,700 I have spent on an appliance. They need to stick to making TV's! Very helpful - thanks for all the info. I will continue to follow your updates. followed keypad instructions at top of post. I've followed the instructions found here to defrost it (thank you!) Also might be a bulletin.

And finally, I received a new controller board, and the new board was quite different (more chips, capacitors, etc.) The ice maker contains a design flaw - Samsung knows of the problem and has chosen to do nothi8ng to correct the problem nor compensate the customers for the problem. RF23HCEDBSR. This is a known, understood, and regretable design flaw with the icemaker on this model.
FAQs | Repair Videos | Academy | Newsletter | Contact, By
Fewest problems and since his company doesn’t sell appliances, it should be an honest opinion. Thanks! Here's my theory after 1.5 years of trial and error. There are actually some modifications that Samsung does to the physical ice makers now to make them work as they should (there's a place in back where a hose comes loose and sprays water all over the place icing things up, there's a gap between the bottom of the ice maker housing and the fridge wall that needs to be sealed, there's a place where they install a piece of styrofoam, etc.). I've decided to talk to them and tell me what's on the table for me. The repair people in Central Florida told me that they don't even service Samsung or LG products any longer (both made in Korea).

Samsung has been doing buy backs on some models it they are not so I would make sure everything is documented and done by a Samsung authorized service center. DA41-00826A is the unpopulated part number of PCB. However, there wasn't anything we could do to stop the annoying growl, even though it wasn't that loud. Jerry. When I hold down freezer and energy saver it flashes and shows 'off' but I cannot not get menu to select manual defrost. Same problem just stopsWorking. I'm so sick of this problem. Hello all - have a new French door Samsung delivered in January and guess what. Then will see where we are in a few hours. We have an extended warranty through a third party and have been told the same that it is a defective design (so, they are obviously covering Samsung's a****). After 20 LONG months we finally got rid of our piece of junk, wood-floor-ruining Samsung French Door refrigerator/freezer. I am thinking it is not worth my time.Not sure what to do about this.

I ordered new one and it had different number but was same board (no new components): DA 92-00594B. The refer is cranking out ice like it did when it was new and no indications of icing up yet. Apparently I have the same problem with the same ice maker.

I've been fighting with it for 2 years and I'm about ready to give up. Inhireted it a year ago after buying a house. Just stays blank. I sent a link to this thread but they said that "We have thoroughly checked the information and observe no known or reported issues with the unit. I had my ice maker frozen shut yesterday. Tired of problems with ice maker. Yes Ed there  is a service bulletin.

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